Community Development Authority trains Dubai International Airport staff for meeting needs of people with disabilities
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The Community Development Authority (CDA) in Dubai conducted a two-day awareness workshop on topics related to people with disabilities for the front line staff at the Dubai International Airport. The initiative, which was organized in collaboration with Standards & Procedures section, is part of CDA’s strategic objective of enhancing social inclusion and to raise awareness surrounding people with diabilities.
Dr. Eman Gaad, Director of Disability Services at CDA, who is also an international expert in the field of international integration for people with disabilities, Associate Professor at the British University in Dubai and honorary professor at the University of Birmingham, UK, led the workshops, which aimed at promoting the concepts, facilities and services provided by travel and tourism industry physically disadvantaged people.
The workshops included general knowledge about causes of disabilities, a better understanding of the most common disabilities and ways to approach and treat certain categories of disabilities to ensure equal opportunities and rights among tourists as they constitute 10% of the total number of tourists in the world.
"This initiative is part of CDA’s role in strengthening the role of individuals in the society to contribute positively to all sectors of development. CDA focuses on social convergence that is based on the principles of accepting and respecting others and also on the openness to other cultures. The workshops is part of joint efforts to spread awareness on people with disbilities and ways to fulfill their needs during their travel and stay," said Her Excellency Dr Maryam Matar, Director General, CDA.
"Such constructive initiatives are part of the UAE’s efforts to qualify its tourism and hotel infrastructure to receive people with disabilities by providing services and facilities that meet their needs. The workshops targeted the staff members who deal with all segments of the society including those with diabilities," said Mr. Ismail Al Banna, Executive Vice President, Dnata.
Participants from Dnata included Mr. Nick Moore, Senior Vice President, Mr. Jaafar Daoud, Vice President Customer Service and Mr. Ali Nizar, Special Handling Manager.